Privacy policy

Privacy Policy

Last updated: December 5, 2025

This Privacy Policy explains how Smarters Pro (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit https://smarters-pro.net (the “Website”) or contact us through our forms, WhatsApp, or other support channels.

1. Who we are

Smarters Pro operates the Website smarters-pro.net, where we present information about IPTV Smarters Pro and related IPTV subscriptions and services. This Privacy Policy applies to all visitors, customers, and users of our Website.

2. What this Privacy Policy covers

This Privacy Policy describes:

What personal information we may collect about you
How and why we use your personal information
When we may share your information with third parties
Your rights and choices regarding your personal data

3. Information we collect

3.1 Information you provide directly

We collect information that you voluntarily provide when you interact with our Website, for example when you:

Fill out a subscription, order, or contact form
Subscribe to our newsletter
Request support via WhatsApp or other channels

Depending on the form or request, the personal information you provide may include:

First name and last name
Email address
Phone number or WhatsApp number
Preferred payment method (e.g., card, other options)
Any other information you choose to share in a message or comment

3.2 Information collected automatically

When you browse our Website, we may automatically collect certain technical and usage information, for example:

IP address and approximate location (country or city)
Device type, operating system, and browser type
Pages you visit, time and date of your visit, and time spent on each page
Referring website or link (how you arrived on our Website)

This information is typically collected through cookies, log files, and similar technologies.

3.3 Cookies and similar technologies

Our Website may use cookies and similar tracking technologies to:

Remember your basic preferences (language, region, etc.)
Understand how visitors use the Website and improve performance
Analyze traffic and measure the effectiveness of content and campaigns

You can manage cookies through your browser settings. If you disable cookies, some parts of the Website may not function properly.

4. How we use your information

We use your personal information for the following purposes:

To provide services: Process your requests, answer your questions, and deliver IPTV subscription details or information you asked for.
To communicate with you: Send you confirmations, updates, and responses via email, WhatsApp, or other channels.
To improve our Website: Analyze how visitors use our pages so we can optimize content, performance, and user experience.
To send marketing messages: With your consent, send you newsletters, special offers, or updates about our services.
To ensure security: Prevent fraud, abuse, and security incidents, and protect our Website and users.
To comply with legal obligations: Maintain records and respond to lawful requests from authorities.

5. Legal bases for processing (for users in the EEA / UK)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data based on:

Contract: When processing is necessary to provide a service you requested (e.g., respond to your order or inquiry).
Consent: When you subscribe to our newsletter or agree to marketing communications.
Legitimate interests: To analyze and improve our Website, prevent fraud, and ensure network and information security, provided these interests are not overridden by your rights.
Legal obligation: When we must keep certain information to comply with applicable law.

6. How we share your information

We do not sell your personal data to third parties. We may share your information in the following limited situations:

Service providers: With trusted third-party providers who help us operate our Website, process payments, send emails, or provide analytics and hosting. They only process your data as instructed by us.
Legal reasons: When required by law, court order, or government request, or to protect our rights, users, or the security of the Website.
Business transfers: If we are involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

7. International data transfers

Our Website may be accessed from many countries. Your information may be processed on servers located outside your country of residence. Where required by law, we take appropriate steps to protect your information when it is transferred internationally.

8. Data retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. For example:

Contact and order information: kept for the duration of our relationship and for a reasonable period afterward for support, record-keeping, and legal obligations.
Analytics data: kept for a limited period to analyze trends and improve our services.

9. Your rights and choices

Depending on your location, you may have some or all of the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you.
Correction: Ask us to correct inaccurate or incomplete information.
Deletion: Request that we delete your personal data in certain circumstances.
Restriction: Ask us to restrict processing in specific situations.
Objection: Object to processing based on legitimate interests, including direct marketing.
Data portability: Request to receive your data in a structured, commonly used format (where applicable).
Withdraw consent: Where processing is based on your consent (e.g., newsletter), you can withdraw that consent at any time.

To exercise your rights, please contact us using the contact options available on our Website (support page or WhatsApp link). We may need to verify your identity before responding to your request.

10. Marketing communications

If you subscribe to our newsletter or marketing list, we may send you emails about new guides, IPTV-related content, or special offers. You can opt out at any time by:

Clicking the “unsubscribe” link in the email, if available
Contacting us and asking to be removed from our mailing list

11. Security of your information

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

12. Third-party links

Our Website may contain links to third-party websites or applications, such as app stores, payment processors, or partner sites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

13. Children’s privacy

Our Website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child without appropriate consent, we will take steps to delete it.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this page regularly to stay informed about how we protect your information.

15. How to contact us

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal information, you can contact us by:

Using the Support section on our Website
Clicking the Contact us / WhatsApp link available in the footer

We will do our best to respond to your request within a reasonable time and in accordance with applicable data protection laws.

This Privacy Policy is provided for information purposes only and does not constitute legal advice.