Refund and Returns Policy

Last updated: December 5, 2025

This Refund and Returns Policy explains how Smarters Pro (“we”, “us”, “our”) handles refund requests for orders placed on https://smarters-pro.net (the “Website”). Please read it carefully before purchasing any IPTV subscription or related digital service from us.

1. Scope of this policy

This policy applies to all digital services and subscriptions offered on our Website, including (but not limited to) IPTV subscriptions for different durations and multi-device plans. We do not sell physical products, so there are no physical returns or exchanges.

2. Digital services and activation

All our products are digital services. After your payment is confirmed, we generate and deliver access details (such as account credentials, activation code, or server URL) so that you can use your IPTV subscription on compatible apps and devices.

Because access is provided digitally and can be used immediately, our services are considered “used” once the activation details have been created and sent to you via email, WhatsApp, or any other communication channel you specified.

3. General refund principle

We aim to be transparent and fair. At the same time, we must protect our systems from abuse. For this reason, refunds are handled under the following rules:

Before activation: If we have not yet generated or sent your IPTV access details, you may request a full refund.
After activation: Once your IPTV access details have been created and sent, the service is considered delivered. In this case, refunds are generally not available because the digital service cannot be “returned”.
Abuse or misuse: If we detect abuse, fraudulent activity, or sharing of your subscription in violation of our terms, no refund will be granted.

4. Situations where a refund may be considered

In some specific cases, we may decide, at our sole discretion, to issue a partial or full refund, even after activation, for example:

Technical issues we cannot resolve: You experience a persistent technical problem that makes normal use of the service impossible, and our support team is unable to fix it after reasonable troubleshooting steps.
Duplicate payment or order error: You accidentally paid twice for the same subscription or selected the wrong duration and notified us immediately.
Unauthorized transaction: Your payment method was used without your authorization, subject to investigation and confirmation with your payment provider.

In each of these cases, we may ask for screenshots, error messages, or other information to verify the issue before making a decision.

5. What is not covered by refunds

The following situations are not eligible for a refund:

Internet or device problems on your side (slow connection, Wi-Fi issues, router problems, outdated device, lack of storage, or unsupported hardware).
Third-party application changes (updates, removal from app stores, device restrictions, or limits introduced by TV brands, app stores, or operating systems).
Personal preference (you changed your mind, do not like the channel selection, or no longer need the service after activation).
Temporary outages caused by maintenance, network issues, or external providers that are resolved within a reasonable time.

6. Subscription length and renewals

When you purchase a subscription (for example, 1 month, 3 months, 6 months, 12 months, or multi-device plans), the access is granted for that specific period starting from the activation date.

No automatic renewal by default: Unless clearly stated otherwise at checkout, subscriptions do not renew automatically. You can place a new order if you want to continue.
No partial refund for unused time: If you decide to stop using the service before the end of your paid period, we do not normally offer partial refunds for the remaining time.

7. How to request a refund

If you believe you qualify for a refund based on the rules above, please contact us as soon as possible. To help us review your case, include the following information:

Your full name
Email address or WhatsApp number used for the order
Order ID or payment reference
Subscription type and duration
A clear description of the issue (with screenshots if possible)

You can contact us using the Contact / Support options available on the Website or via our WhatsApp link shown in the footer or checkout pages.

8. Processing time

If a refund is approved, we will process it using the same payment method you used for the original purchase whenever possible. The timing for the refund to appear in your account depends on your bank or payment provider, but it usually takes between 3 and 10 business days.

9. Chargebacks and payment disputes

Before opening a dispute or chargeback with your bank or payment provider, please contact us first. In many cases, we can resolve the issue faster and more efficiently directly with you.

If a chargeback is initiated without prior contact, we reserve the right to suspend or terminate any active subscriptions associated with that payment and restrict future orders.

10. Local consumer rights

Depending on your country or region, you may have additional consumer rights under local law. Nothing in this Refund and Returns Policy is intended to limit or exclude any rights you may have under applicable consumer protection legislation.

11. Changes to this policy

We may update this Refund and Returns Policy from time to time to reflect changes in our services, payment methods, or legal requirements. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this page regularly.

12. How to contact us

If you have any questions about this Refund and Returns Policy or need help with a specific order, you can reach us through:

The Contact / Support section on our Website
The WhatsApp button or link displayed in the header, footer, or checkout pages

We will do our best to review your request and respond within a reasonable time.