Support
Welcome to the Smarters Pro Support Center.
Whether you need help installing IPTV apps, activating your account,
purchasing a new subscription, or renewing your current plan — we’re here to assist.
1. Quick Support
For instant help, contact us directly on WhatsApp:
💬 Chat With Support on WhatsApp
2. What We Help You With
- Installing IPTV apps (Smarters Pro, TiviMate, XCIPTV, Smart TV apps)
- Activation or login issues
- Buying a new IPTV subscription
- Renewing existing subscriptions
- Upgrading to multi-device plans (2–5 devices)
- Resolving buffering, freezing, or missing channels
- Selecting the right IPTV plan for your setup
3. Buying an IPTV Subscription
If you want to start a new IPTV subscription, our support team will help you:
- Pick the best plan (1, 3, 6, or 12 months)
- Choose multi-device options if needed
- Install and activate the subscription on your device
- Get step-by-step setup assistance
Just message: "I want to buy IPTV" on WhatsApp.
4. Renewing Your IPTV Subscription
Already have IPTV?
Renew your plan quickly with our dedicated renewal support:
- Send us your old login details (username / password / playlist URL)
- Select your renewal period (1–12 months)
- Receive updated access instantly
Write: "I want to renew my IPTV" on WhatsApp.
5. Before Contacting Support
To help us assist you faster, please include:
- Your device model (Samsung TV, LG TV, Android, Fire Stick…)
- The IPTV app you use
- Order number or email (for renewals)
- Screenshots of any errors
6. Common Issues We Solve
- App crashes or won’t open
- Playlist or Xtream Codes not working
- Black screen / no channels
- “Invalid” or “Expired” subscription messages
- Buffering or freezing during sports
7. Response Time
Average reply time: 5–30 minutes during support hours.
Late-night messages are answered early next day.
8. Support Hours
Monday – Sunday: 09:00 – 23:00 (UTC+1)
9. Alternative Contact
If WhatsApp isn’t available, you can use the contact form
located in the Website footer.
We're committed to giving you the best IPTV experience.
Whether you're installing a new app, renewing your plan, or fixing an issue —
our team is here to guide you.
